The support for hardware acceleration can be tested in advanced settings.
We found that in some cases the GPU cannot be used although you have a valid Intel or Nvidia graphics card.
e.g. when you use a docking-station with a (second) monitor mounted.
In other cases you might overload the GPU, e.g. when you try to live stream in full HD while multiple displays are enabled (2 or more monitors active).
When you run in to trouble
- please first disable all external/additional monitors and docking-station.
- Reboot your system
- Go to settings
- Show advanced settings
- Perform the CUDA or Quick sync check again